Good morning, World. Here in Central PA our temps are a chilly 52 (F). The day was nice and sunnier when I sat down at my laptop, but there is some serious cloudiness going on outside. Drizzling showers are in the forecast. The temps, however, will continue to rise in to the mid to upper 60s (F). Our weather pattern is not going to change until Sunday, when our days will begin, once again, to get warmer.
Yesterday was fine. I got a nice workout in before going to work. Retail, however, was boring. There was an unexpected and rather unwanted surprise, however, when I sat down at the flooring desk. We've switched to a new software called Specialty Projects Tool, or SPT for short. There were rumors this was going to happen, but no specific date was given, just as no specific training was assigned to any of the specialists. Surprise! Our kitchen designers have had this software for some time and they hate it. When setting up a carpet measure we're now required to asked questions like, "What is the total budget for your project? What 3 carpet styles are you interested in? Which carpet style do you really love? List them in preferred order, 1, 2, and 3." All the questions are qualifying, the idea being that once the quote is finished the customer will automatically pull the trigger. It doesn't work like this. Most people don't want to give you their total budget. Most people don't want to make a snap decision on purchasing an install. Most people like to think about spending $4000 for new carpet. This new software seeks to eliminate the thinking process. Pushing this process through will, at least as far as I'm concerned, will lead to much buyer's remorse. People who suffer from buyer's remorse are not return shoppers.
Anyway, I mentioned the fact that after I was born my grandparents, with my Aunt Lois in tow, traveled from Pine Grove, PA, down to Biloxi, MS. I believe I mentioned that when the returned, they brought with them a coconut one of the picked up on the beach. I still have it. Here it is, my 73 year old coconut. I put a coat of varnish on it to help preserve it.

Grifters gonna grift and their criminal lawyers gonna look the other way,
ReplyDeleteIf Trump wanted to be the King of grifters, he's certainly got that crown.
DeleteCankles will never be held accountable for anything. Nothing. Can’t wait for him to die.
ReplyDeleteLove the idea of a coconut older than most anyone I know. Kind of love seashell also.
XOXO
I never really thought about the coconut that way. I think Trump will suffer greatly, but I don't think it will be in jail, and I think public humiliation will be part of it.
DeleteSounds like the Specialty Projects Tool is going to eliminate sales rather than engage consumers. After all, how many consumers set their project budgets to include a contingency appropriate for the project phase or have performed all necessary investigation or due diligence for factors affecting the work? Sounds like a recipe for failure.
ReplyDeleteWill Jay
Our kitchen designers have had the software for some time and try to avoid using it. No customer comes up to my desk with a fixed budget, in fact, most of them use our quotes as a starting point, use our cost to begin thinking about a budget. Corporate has it backwards.
DeleteEeeww I don't like that new software already. I would NOT want to tell any retail salesman what my maximum budget was because (and this is just me) my feeling is that even if they had something cheaper, they'd find a way to work it up to the price I quoted. In fact, I'd probably not bother going back. Oh, and not that it'll help, but you can quote me on that if you want to!
ReplyDeleteThanks for letting me quote you, but the decision to not give budget information seems to be universal. The amount of money you want to spend is your business and no one else's.
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