Just thought I'd check in since I haven't written anything for a couple of days. It's been one of those bad scheduling weeks. A funny thing did happen at the paint desk last week, though. A customer called in and talked to one of my associates about faux finishes, specifically water based stains and how to blend colors. Practicing really good customer service, he explained things as well as he could over the phone. About a half an hour later this customer shows up with a magazine and showed the associate the effect she wanted to achieve. He went to work, tinting by drops to make sure he got the specific colors of blue and green this customer wanted. After about 45 minutes he handed her 2 quarts of stain. Through out this whole time she continued to praise him profusely.
About an hour after she'd left the store, Jeff, from Hardware, stopped over and said "hey, someone left you a late Christmas present in Hardware."
And he set down one of the cans of water based stain which had been mixed. It seems she changed her mind. Oops. And instead of dropping the can off at the desk and telling us she'd changed her mind, she pulled front 2 boxes of nails and hid the can behind them. Did she really think we wouldn't find them?
This cracks me up a bit. I remember my days from retail that customers would do very strange things.
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