Today also happens to be my Mom's 85th birthday. That adds another essential onto my list which will chew up about 2 hours of time.
By the time I'm ready to hit the road the temp will be too hot, so I'll no doubt end up with a trainer ride late in the afternoon.
I bought a Greenworks 40V cordless lawn mower, which was delivered on Friday. I started putting the thing together Friday evening, after I got home from work and discovered the 'hand bolts & nuts' were missing. So I called their customer service - they were closed. These bolts are essential. They connect the top part of the handle to the bottom handle & without them the mower is useless. To add to the aggravation, their customer service hours match, almost exactly, to my work hours. So, I called them yesterday while at work only to discover that the serial number I'd written down was not the one I needed. As a result, I had to send them an email with the correct number. They won't get that email until tomorrow. I let them know that I was very disappointed.
No bolts - the Essential failure |
WTeverlovinF on the mower? the help you get these days ain't worth shit. stay inside and keep the dogs cool.
ReplyDeleteI have to head outside to go to see my Mom, but otherwise today's a stay inside Central Air kind of day.
DeleteCustomer service has gone the way of the dinosaur.
ReplyDeleteWhen I talked to their CSR on the phone she said, "oh, so they forgot to include the bolts," as if this was not unusual.
DeleteCustomer service? These days your lucky to get a live person on the phone.
ReplyDeleteAnd then you're lucky if they don't treat you badly.
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