"I'm having my nails done at 9"

When I managed the paint department, most of the customers I dealt with were nice, some were assholes.  The same is true as a Specialist, though these assholes tend to be more pretentious.  Take the couple I sold carpet to yesterday.  She is an RN, I know this because RN is part of her email address.  He appears to be some sort of businessman.  He had his hair in a brush cut and dyed a pale blonde in order to hide the gray (with highlights of Trump orange, if you know what I mean).  I didn't really sell them carpet as much as he decided to "do this."
As part of the process of setting up the measure, I needed to gather certain information about their house: the room, approximate size, current flooring, subfloor, year the house was built, are there condo rules?  That sort of info.  Every time I asked a question he gave me one of those "you should already know this information" looks, definitely trying to make sure I knew just how low I was in this whole process. And, of course, they were both pretentious as hell.  When they were choosing the date for the measure, she had to check her calendar... she actually said about one particular date "well, I'm having my nails done at 9, but that only takes an hour so I should be home."  And the date was 2 weeks out.

When it came to paying for the measure, she asked if we had the chip reader and then, after I told her yes, inserted her card in upside down.  This lead to a private conversation between the two of them.  I say private because I was totally excluded.  And it was really weird.  I mean really.  It was almost as if I had suddenly disappeared off of the face of the planet.  I did say something... and I was totally ignored.  

They were so caught in their own specialness nothing else really mattered.  People like this make America bad.  Unless they know you from the Country Club, you're an inferior. They're going to spend over $2000 to carpet their family room.  I don't mind taking their money.  Early in the conversation, when I was telling them about our free install, I said that their total purchase needed to be over $699.  His comment to me was, "it will be much more than that."  Impress me?  Not in the least.