And then there was the man who flew into a metal clip rage. He wanted to buy clips to hold a mirror to a wall, and he wanted them to be metal. He had just come from Hardware, where he'd been told that the type of clips he wanted were only sold in mirror hanging kits. That is not what he wanted to hear. In Decor we only carry fancy, plastic clips, noting as utilitarian as metal. He waved his phone at me yelling "here, I'll show you what I want."
When I told him this yelled, "I don't want goddamn plastic." So... he ran back over to Hardware and grabbed the kit, came back to Decor and, shaking it at me, yelled "I don't want the kit, I just want to buy the clips!" and threw it at me and stormed out of the store. Now, to be honest, I could have torn open that $12 kit, given him the 4 clips and taken the hit if he'd have been even some what pleasant. But the moment I showed him the clips carried in my department, he started yelling. The truth is that he well have been able to buy what he wanted at our competition, or at Walmart, or KMart, or Target, or Khol's. Instead of doing the smart thing, he chose to fly into his little metal clip rage and create a minor scene in which he looks bad. This is how life is.